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Terms and Conditions

​By booking a party or other service with us you agree to these terms and conditions.

  •  A non-refundable deposit of $100 per party room is required to confirm your chosen date, time and party room. If you have more guests arrive than our room maximums (Party Palace of 16) (Fairy Forest of 18) additional fees may be applied

  • Deposits must be received within two (2) weeks of receiving your booking confirmation and invitations.

  • Bookings can not be held without a deposit longer than two (2) weeks. If a deposit is not received within this time, your timeslot, date, and party room will no longer be on hold.

  • The contact person must remain inside the Pioneer Village

  • Parents of children 3 or under must remain inside the Pioneer Village

  • Please take children to the toilet before the start of the party. The Party hostess cannot take children to the toilet facilities and will find either the child’s parent or the party contact to escort children to the toilet

  •   Number of guests must be confirmed on the Thursday prior to your party. 

  • Any additional food, lolly bags, activities, etc must be ordered on or before the Thursday prior to your party

  • As all party food is order for specific numbers please notify us of allergies on or before the Thursday prior to your party. We endeavour to cater to all allergies and suitable substitutes must be ordered prior to your party

  • We can not guarantee that access to your party room will be available more than 10 minutes before your party's start time

  • Piñatas, party poppers, confetti, and sparklers are not permitted inside the Pioneer Village

  • Vendors that require access to Fairies Forever or the Pioneer Village must be submitted to Fairies Forever and approved of a minimum of seven (7) days prior to your party date

Have any questions?
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